Privacy Policy

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Last updated: October 27, 2026

SAM AUTO & LOGISTICS COMPANY LTD ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online parts store, book an appointment, or contact us.

1. Information We Collect

We may collect the following types of information:

  • Personal details — name, email address, and phone number submitted through our contact form, appointment booking form, or checkout process.
  • Vehicle information — vehicle make, model, year, and service details you provide when booking an appointment or requesting a service.
  • Order information — details of parts you browse or purchase, delivery address, and order history.
  • Technical data — IP address, browser type, device information, and pages visited, collected automatically through standard web technologies such as cookies and server logs.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your parts orders and service appointments.
  • Respond to your enquiries and provide customer support.
  • Send appointment confirmations, reminders, and order updates.
  • Improve our website, products, and services.
  • Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

  • Service providers — trusted third parties that help us operate our website, process payments, or deliver orders, under confidentiality obligations.
  • Legal requirements — where disclosure is required by law, court order, or to protect our rights, property, or safety.

4. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep your shopping cart working, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features may not function correctly without them.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. You may also withdraw consent to communications from us at any time. To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (such as our social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our contact page or using the phone number and email address shown in the footer of this website.